Job Description
Reports to:
Sales Director
Department:
Customer Care
Job Summary:
The Front Desk Coordinator will serve as the point of contact for all customers, coordinate front-desk activities including the reception and showroom area, and facilitate day-to-day walk-in and telephone sales activities.
Key Roles and Responsibilities:
Office Administrator
- Manage incoming and outgoing calls and direct them to the appropriate personnel.
- Welcome company clients/visitors in a friendly and professional manner and direct them to the appropriate personnel and office.
- Ensure the reception area has all necessary stationery and materials (e.g. pens, forms, and brochures).
- Sort and distribute letters and/or documents received in the company; arrange couriers and relevant company documents for dispatch to various destinations.
- Collect information on important feedback from customers in a timely manner; generate monthly feedback reports for effective action.
- Generate potential business from media sources including but not limited to the daily papers’ tendering section; advise management accordingly.
- Identify competitor activities through media channels and advise management accordingly.
- Send internal emails to the Sales Department on potential leads for business activities.
- Monitor the entire office cleaning process and supervise the support staff to ensure efficient work as per the company’s expectations.
- Maintain the staff attendance register by ensuring time in and out is indicated as per actual timings.
- Prepare and distribute reports and responses ensuring all are shared.
- Handle customer complaints and escalate issues as necessary to ensure customer satisfaction.
Showroom Coordination
- Oversee all aspects of the showroom, including day-to-day maintenance and merchandising, floor layout, product display, and the space’s overall appearance and ambiance.
- Manage showroom sales and generate sales reports as and when required.
- Stay updated on new products, design features, and market developments to provide informed recommendations to customers.
- Provide basic and accurate information to customers in person and via phone or email.
- Handle walk-in customers, respond to queries, and boost sales.
- Initiate the ordering process through generation of orders, delivery process, and customer payments.
- Maintain walk-in customer and telephone enquiry reports for improved company services; follow up with clients upon enquiry.
- Ensure tidiness of the showroom, restocking of products, and proper display of items.
- Ensure the showroom is presentable and rearrange items twice a month.
Sales Administration
- Ensure quotations are raised with the right images, remarks, and specifications.
- Process orders and ensure conformity as per the company rules and regulations in place.
- Serve as the point of contact for the collection of cheques, and liaise with the Accounts Department.
Qualifications and Work Experience:
- Proven work experience as a Front Desk Showroom Coordinator.
- Hands-on experience with MS Office (MS Excel in particular).
- Understanding of sales techniques and good business communication.
- Professionalism, patience, and a “people-first” attitude.
- A team player with a high level of dedication.
- Ability to work under strict deadlines.
- Customer service training and prior work experience in customer support is an added advantage.